Tuesday, October 26, 2010

Adding Context to Lync Conversations

The wonderful thing about Lync is that you can initiate communication across all available modalities no matter what application you are currently working in.  While this has been true since OCS, Lync has taken it a step further.

Take the scenario of when you are digging through your emails and need to respond to one.  You know that if you reply with an email, the conversation is going to go back and forth a few times.  So you would rather take care of it in an IM conversation.  By hovering over the presence icon, you can initiate an IM conversation.

Conv-Lync-email-hover

When the IM window opens, two things happen.  The IM window is labeled with the same subject as the email and a link is provided for any participants to open up the email that is being referenced. 

Conv-Lync-IM-markupConv-Tim-IM-markup

This is great because when the recipient gets the IM, they can immediately click the link and read the email in context. 

Users can also define the subject of any conversation.  When starting a conversation, the Conversation Subject can be defined by selecting the options and selecting “Change Conversation Subject”

Conv-addcontext-markup

The user can then define the subject of the conversation:

Conv-addcontext-subject

When the recipient gets the toast, the Conversation Subject is shown:

Conv-addcontext-toast-markup

Now the conversation window will be labeled with that subject:

Conv-addcontext-IM-markup

5 comments:

  1. Hi Tim!
    Has this "Change Conversation Subject" feature been discontinued in Lync 2013? We cannot figure it out in the Lync 2013 client, but it seems to still be supported in the object model/API: http://msdn.microsoft.com/en-us/library/lync/microsoft.lync.model.conversation.conversationproperty_di_3_uc_ocs14mreflyncclnt.aspx

    -Jeff

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    1. As far as I can see Microsoft has removed this feature. I've just been trying to find it as well. Oh dear, it can't have been that hard to leave it in Microsoft! It's a pretty basic thing to want to do, otherwise it would be better if there was no conversation subject at all. I create a conversation by right clicking a user name in Outlook 2013, which creates the subject line but I then need to change it as the context of the IM is not the same as the email.

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